1. Why this policy is conditional
Veyo Product Personalizer and its addons are digital goods: the complete software is delivered to you the moment your payment succeeds, and it cannot be "returned". A conditional policy keeps prices low for everyone, protects honest customers who hit real problems, and protects us from the small number of buyers who download software and immediately request their money back.
2. When you qualify for a refund
We will refund your purchase, in full, when all of the following are true:
- You request the refund within 14 days of purchase.
- The product has a genuine technical defect that prevents functionality we advertise on this website or in the documentation from working on your site.
- Your server meets the published requirements: WordPress 6.0+, WooCommerce 6.0+, PHP 8.0+.
- You contacted support@veyodesigner.com with enough detail for us to investigate — your order number, site URL, WordPress/WooCommerce/PHP versions, and steps to reproduce the problem.
- You gave our support team a reasonable opportunity to fix it: up to 5 business days from your first complete report, or two proposed fixes, whichever comes first.
If we can't make the product work as advertised on a qualifying site, we refund promptly — no arguing, no hard feelings.
3. What is not refundable
- Change of mind after downloading, including "I found another solution" or "I no longer need it".
- Missing features we never advertised. The features list on this site and in the docs describes what the product does; please read it (and ask us pre-sale) before buying.
- Conflicts with third-party themes or plugins that we do not list as supported. We'll still try to help, but a third-party conflict alone does not qualify.
- Servers below the published requirements, or restrictions imposed by your hosting provider.
- Refusal to work with support. If you request a refund without contacting support, or don't provide the information we need to investigate, the request doesn't qualify.
- Partial bundle refunds. The Everything bundle is a single discounted product; individual components of it cannot be refunded separately.
- Repeat purchases of a previously refunded product, or a pattern of buying and refunding across products.
- "Coming soon" items. Platforms and addons marked as coming soon are not part of any purchase and their timing is not guaranteed; they cannot be grounds for a refund.
4. What happens after a refund
- Your license key is deactivated and can no longer be used for activation, updates, or support.
- Your access to downloads and future updates is removed.
- You must delete the software from your sites and stop using it. Keeping or redistributing a refunded copy is a violation of these terms.
5. How to request a refund
- Email support@veyodesigner.com from the address used at checkout.
- Include your Lemon Squeezy order number, your site URL, your WordPress / WooCommerce / PHP versions, and a description of the problem with steps to reproduce.
- Work with us through the support process in section 2.
Approved refunds are issued through Lemon Squeezy to your original payment method, typically within 5–10 business days depending on your bank.
6. Chargebacks
Please contact us before opening a payment dispute — almost every issue is faster to resolve by email. If a chargeback is filed without first contacting support, we reserve the right to deactivate the associated license immediately and to decline future sales and support to the account involved.
7. Questions
Not sure whether Veyo fits your use case? Ask us before buying at support@veyodesigner.com — pre-sale questions are always welcome and are the best way to avoid a purchase that doesn't fit.